Returns & cancellations
Effective 2026-10-14
Before engraving begins
Contact gatanastores@gmail.com or 551-388-6549 with your order reference to cancel. If engraving has not begun, we will cancel the order and refund the full amount paid, including shipping and tax. Clicking “cancel unpaid checkout” only closes an unpaid payment session; paid orders require you to contact us.
After engraving begins
Because your item is personalized, we do not accept change-of-mind returns after engraving starts. Please check and approve your proof carefully. If you want to change an approved design, contact us as soon as possible; changes may require additional work and an agreed extra charge.
Incorrect, damaged, or defective items
If we made an error, your item arrives damaged, or it is defective, contact us with your order reference and a description or photo of the problem. We will arrange a correction, replacement, or refund as appropriate, including necessary return shipping for our error or a defective item. Do not mail an item back before receiving return instructions.
Refunds and delayed orders
Approved refunds go to the original payment method through Square; your bank controls when the credit appears. If we cannot fulfill your order, we will refund it. If shipment is delayed beyond the applicable promised time, we will explain the delay and offer the choice of agreeing to a revised date or canceling for a full refund. Your statutory rights are not restricted by this policy.