Terms of sale
Effective 2026-10-14
Your order
Prices are in US dollars. The listed engraving is included in the product price. Shipping and applicable sales tax are shown separately before payment. An order is paid only after Square confirms payment. We contact you about the design and finish before engraving begins.
Personalization and proofs
Check names, spelling, dates, quantities, uploaded files, and delivery details carefully. Online product images and engraving previews are illustrations; proportions, material appearance, and mark color can vary. Tracing is approximate. We confirm the final design before production. Approval applies to that confirmed design, not a guarantee that a screen image exactly matches the physical item.
Additional work
Detailed photo preparation, logo recreation, and requests beyond the included engraving may cost extra. We obtain your approval and separate payment before doing that extra work. Metal card batches use one design and one-sided engraving unless separately agreed.
Your artwork
Upload only content you own or have permission to reproduce, including logos and photographs. You authorize us to use the submitted artwork to prepare and fulfill your order, not to advertise it. We may decline a design we cannot produce or do not have permission to reproduce; if we cannot fulfill the order, we will arrange a refund.
Cancellations and problems
Our returns and cancellations policy forms part of these terms. Cancellation before engraving begins qualifies for a full refund. After production begins, personalized items are not eligible for change-of-mind returns. Incorrect, damaged, or defective items remain eligible for a remedy. Nothing here limits rights provided by applicable law.
Delivery and contact
Review our shipping and pickup policy. Contact gatanastores@gmail.com or 551-388-6549 with your order reference for questions or changes. Please contact us promptly when a delivery address is wrong or an order has a problem.